SHIPPING + RETURNS

SHIPPING

UNITED STATES
• We ship via both USPS and UPS  
• We offer $10 flat rate shipping within the United States 
• We offer $5 flat rate shipping within New York State 
• Orders over $500 ship free

 

CANADA
• We offer $15 flat rate shipping to Canada
• Orders over $500 ship free

 

INTERNATIONAL
All items are shipped USPS Priority Mail International. Please contact us at info@talouha.com for shipping rates to international addresses. Any additional taxes, customs and import duties levied by the buyer’s country are the responsibility of the buyer.

 

PAYMENT
All prices listed are in USD (United States Dollars). 

 

TAXES
Orders to NY State residences will be charged sales tax. 

 

RETURNS

ALL SALES ARE FINAL FOR MADE-UPON-ORDER ITEMS AND INTERNATIONAL ORDERS SHIPPED TO ADDRESSES OUTSIDE OF THE UNITED STATES. Please contact us at info@talouha.com prior to making your purchase if you have any questions regarding an item. We are happy to help and address any question you might have. If you are unhappy with your made-upon-order item for any reason please contact us at info@talouha.com within 5 days of receiving your order and we will work with you, as we want you to love your purchase.

 

DOMESTIC ORDERS OF READY-MADE ITEMS MAY BE RETURNED ONLY FOR STORE CREDIT OR EXCHANGE. We do not offer refunds. Returns on ready-made items must be initiated within 5 days of receiving your order. Contact us at info@talouha to receive a return authorization. Customers are responsible for return shipping costs. Items must be returned in original, unused condition and in original packaging. Returns not in original, resalable condition will be denied. Returns must be shipped within 5 days of receiving a return authorization. Return requests received beyond 5 days of receipt of your order will be denied. Returns shipped beyond 5 days of receiving a return authorization will not be accepted.

 

PLEASE NOTE: All items are handmade and contain inconsistencies and variations intrinsic to hand crafted work. Leather is a natural material and inherently has surface imperfections as well as variations in grain, color, and texture.